Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@shrivedexim.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@shrivedexim.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shrivedexim.com.
Eligibility for Returns
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Items must be returned within 7 days of delivery.
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Products must be unused, unopened, and in their original packaging.
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Perishable items (such as fresh produce, vegetables, or opened food products) are not eligible for return due to health and safety reasons.
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Only regularly priced items may be refunded; sale or clearance items are non-refundable.
Non-Returnable Items
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Opened food packages, nutraceuticals, or supplements.
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Customized or special-order items.
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Perishable goods (fresh produce, vegetables, flours once opened, etc.).
Return Process
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Contact our support team at contact@shrivedexim.com with your order number and reason for return.
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Once your request is approved, you will receive return instructions.
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Customers are responsible for return shipping costs, unless the product was damaged, defective, or shipped in error.
Refunds
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After receiving and inspecting your return, we will notify you via email.
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If approved, your refund will be processed to your original method of payment within 5–7 business days.
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Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect. To request an exchange, email us at Contact@shrivedexim.com with photos of the issue.
Damaged or Incorrect Orders
If you receive a damaged, expired, or incorrect item, please contact us within 48 hours of delivery with supporting photos, and we will arrange a replacement or full refund.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Contact@shrivedexim.com